Privacy Policy

1. Introduction

Sabir Pathways Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us about our services or submit an enquiry through our contact form.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

Please read this policy carefully to understand how we handle your information and the rights available to you.

2. Who We Are

For the purposes of applicable data protection legislation, Sabir Pathways Ltd is responsible for deciding how and why personal information is processed in connection with our website and enquiries.

Company name: Sabir Pathways Ltd
Company registration number: 17521395
Registered office address: 102, The Boutique, Colmore Row, Birmingham, B3 3AG, United Kingdom
Email: info@sabirpathways.co.uk
Website: https://www.sabirpathways.co.uk

If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the email address above.

3. Personal Information We Collect

We may collect and process the following categories of personal information.

3.1 Information you provide directly

When you complete our contact form or contact us by email, we may collect:

• Your full name.
• Your email address.
• The contents of your message.
• Information you voluntarily provide about your care or support requirements.
• Information about a family member or another person where you choose to provide it.
• Any additional information you choose to share when communicating with us.

Please provide only the information necessary for your enquiry.

3.2 Information collected when you visit our website

Depending on the website's technical configuration, we may collect technical information such as your IP address, browser type, device information, pages visited and information about how the website is used.

Cookies and similar technologies may also collect information where these are enabled. Please see Section 12 for further information.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for information.
• Discuss our home care and support services with individuals and families.
• Understand your stated support requirements and explain potentially suitable services.
• Communicate with you about your enquiry.
• Arrange further discussions or follow-up communications where appropriate.
• Maintain records of enquiries and communications.
• Operate, maintain and protect our website.
• Improve our website and services where appropriate.
• Meet applicable legal, regulatory and administrative obligations.

We will use personal information only for purposes that are lawful, fair and appropriate to our relationship with you.

5. Lawful Bases for Processing

Under applicable data protection legislation, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases.

5.1 Legitimate interests

We may process personal information where necessary for our legitimate business interests, such as responding to relevant enquiries, managing communications, maintaining appropriate records and operating our website, provided that these interests do not override your rights and freedoms.

5.2 Steps taken before entering into a contract

Where you ask us to discuss or arrange services, we may process relevant information to take steps at your request before entering into a potential agreement.

5.3 Legal obligations

We may process personal information where necessary to comply with applicable legal or regulatory requirements.

5.4 Consent

We may rely on your consent where required, including for certain non-essential cookies or other processing activities for which consent is the appropriate lawful basis.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5.5 Health information and other sensitive data

Where we process health information or other special category personal data, we will identify an appropriate lawful basis under Article 6 of the UK GDPR and an applicable condition under Article 9, together with any additional safeguards required by law.

6. Sensitive and Health Information

Sabir Pathways Ltd provides information about home care and support services. As a result, you may choose to tell us about a person's health, disability, care needs or other sensitive circumstances.

We ask that you do not submit detailed medical records or unnecessary sensitive information through the general website contact form.

If additional information is required to understand or arrange appropriate support, we will explain how that information should be provided and how it will be handled.

Where special category personal data is processed, we will do so only where permitted by law and with appropriate safeguards.

Information about health or care needs will be handled with particular care and accessed only where necessary for an authorised purpose.

7. How We Share Your Information

We do not make personal information submitted through our contact form publicly available.

We may share relevant information with the following categories of recipients where necessary and lawful:

• Website hosting providers: To host and maintain our website.
• Email and communications providers: To receive, manage and respond to enquiries.
• Technical service providers: To maintain website functionality, security and performance.
• Professional advisers: Where necessary for professional or legal advice.
• Regulators and public authorities: Where disclosure is required or legally permitted.
• Organisations involved in support arrangements: Where appropriate and lawful to respond to your request or arrange services.

Where third-party providers process personal information on our behalf, we will take appropriate steps to ensure that suitable data protection arrangements are in place.

We do not sell your personal information to third parties.

8. International Data Transfers

Some website, hosting, email or technical service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection requirements and that any necessary safeguards are in place.

The actual providers and locations involved depend on the technical services used by our website.

9. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• Restricting access to personal information to authorised individuals.
• Using appropriate security controls and safeguards.
• Taking reasonable steps to protect information submitted through our website.
• Working with service providers that support secure information handling.
• Reviewing our information-handling practices where appropriate.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. However, we take reasonable steps to protect the information entrusted to us.

10. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including responding to enquiries, maintaining appropriate records and meeting legal obligations.

The retention period depends on the nature of the information and the circumstances of the enquiry or service relationship.

When information is no longer required, we will securely delete it or anonymise it where appropriate, unless we are legally required or otherwise permitted to retain it.

We will establish and apply appropriate retention periods for website enquiries, client records and other personal information in line with applicable legal requirements and our operational needs.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the following rights regarding your personal information.

11.1 Right of access

You may request a copy of the personal information we hold about you.

11.2 Right to rectification

You may ask us to correct inaccurate or incomplete personal information.

11.3 Right to erasure

You may ask us to delete personal information where the legal conditions for deletion are met.

11.4 Right to restrict processing

You may ask us to restrict the processing of your personal information in certain circumstances.

11.5 Right to object

You may object to certain processing activities, including processing based on legitimate interests, where your right to object applies.

11.6 Right to data portability

You may request certain personal information in a structured, commonly used and machine-readable format where the right to data portability applies.

11.7 Right to withdraw consent

Where we rely on consent, you may withdraw it at any time.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us at info@sabirpathways.co.uk. We may need to verify your identity before responding.

You will not normally have to pay a fee to exercise your rights. We will respond within the time limits required by applicable law.

12. Cookies and Similar Technologies

Cookies are small files that may be stored on your device when you visit a website.

Depending on how our website is configured, cookies or similar technologies may be used to:

• Enable essential website functionality.
• Remember certain website preferences.
• Understand website performance and visitor activity.
• Support optional analytics or third-party features.

Strictly necessary cookies may be used where permitted by law. Where consent is required for non-essential cookies or similar technologies, we will request consent before using them.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

The cookies and similar technologies actually used on our website should be reviewed and accurately documented. Where necessary, we will provide additional information through a cookie notice or consent mechanism.

13. Third-Party Websites

Our website may contain links to third-party websites for information or convenience.

Those websites operate independently and have their own privacy policies and practices. Sabir Pathways Ltd is not responsible for the privacy practices of external websites.

We encourage you to read the relevant privacy notices before providing personal information to another organisation.

14. Children's Privacy

Our services may be relevant to young people as well as adults. We take particular care when handling information relating to children and young people.

We ask website visitors not to submit unnecessary personal or sensitive information about a child through the general contact form.

Where information about a child or young person is needed to respond to an enquiry or arrange support, we will handle it in accordance with applicable law and appropriate safeguarding and data protection requirements.

15. Complaints and the Information Commissioner's Office

If you have concerns about how we handle your personal information, please contact us first so that we can try to address your concerns.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), which oversees data protection in the United Kingdom.

ICO website: https://ico.org.uk/
Telephone: 0303 123 1113

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or information-handling practices.

Any changes will be published on this page, together with an updated revision date.

We encourage you to review this policy periodically to stay informed about how your personal information is handled.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or want further information about how we handle personal information, please contact:

Sabir Pathways Ltd

Company registration number: 17521395

Registered office: 102, The Boutique, Colmore Row, Birmingham, B3 3AG, United Kingdom

Email: info@sabirpathways.co.uk

Website: https://www.sabirpathways.co.uk

© Sabir Pathways Ltd. All rights reserved.